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Welfare Changes Helpline - 0808 802 0020

Worried about how welfare reform affects you? Problems with Personal Independence Payment, Mandatory Reconsideration, how to access supplementary payments, impact of benefit cap on your rental agreement and practical tips on how to make your money go further.

This service is operated by the Welfare Reform Advice Services Consortium (Citizens Advice, Advice NI and the Law Centre NI).

Freephone 0808 802 0020
Monday to Friday, 9.00 am to 5.00 pm

Additional independent advisers are also be available across all 11 council areas in Northern Ireland located in local Citizens Advice and Advice NI offices to provide face-to-face help to anyone impacted by the changes to the welfare system. 

In addition, specialist legal advice is available from the Law Centre and they can arrange access to specialist services when required.

These services are free for anyone who needs help or advice about any of the changes to the welfare system.

The Welfare Reform Advice Services Consortium, made up of Law Centre (NI), Citizens Advice and Advice NI has been set up to provide help and support to anyone affected by changes to the welfare system.

The free, independent Welfare Changes Helpline is available on 0808 802 0020, 9am to 5pm, Monday to Friday.

Face-to-face support is also available across the 11 council areas in local Citizens Advice and Advice NI offices.

Specialist legal advice is available from Law Centre (NI) who can arrange access to specialist legal services as required.

These services are free for anyone who needs help or advice relating to any of the changes to the welfare system.

.Ronald Vellem and Carolyn Rhodes special welfare changes advisers, Law Centre (NI)

Photo: Welfare Changes Helpline advisers Ronald Vellem and Carolyn Rhodes, Law Centre (NI). Photo by Catherine Couvert

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