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CAB 'imposter' warning

Citizens Advice are concerned that imposters claiming to be from a Citizens Advice Bureau are cold calling people in Northern Ireland offering help with debt problems.

CAB have stressed that no genuine CAB adviser, or anyone connected with CAB, would ever phone or text someone out of the blue offering a service.

 If someone is cold called or gets a text from someone offering loans, help with debt problems, or personal injury claims, it is almost certainly a scam.

CAB's advice is:

  • Don’t give or confirm any personal information
  • Report the call immediately to Action Fraud on 0300 123 2040 or online at http://www.actionfraud.police.uk/report_fraud
  • Contact your local bureau for free, confidential, independent and expert advice to help resolve your problems

There are ways of reducing nuisance calls, e-mails and texts if you are becoming frustrated with them:

  • Ask the company to take you off mailing list
  • Unsubscribe to the e-mail if you have the option
  • Don’t reply to text messages as this lets them know that the number is in use, forward any spam text messages to your service provider (EE & O2 - 7726, Vodafone - 87726, 3 -37726) Make sure to include the number.
  • Register with the Telephone Preference Service (It is illegal for companies to make unsolicited calls to you), similarly there is the E-Mail Preference Service.
  • If after doing all this you continue to receive unsolicited marketing material, you can make a formal complaint to the company, if they ignore it, you can then make a formal complaint to the Information Commission.

For more information contact Rachael Cray at CAB: e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it or telephone 028090 267172 / 07702161876



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