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Welfare reform training for frontline advisers

Welfare reform mitigations training at the Law Centre

Citizens Advice and Law Centre (NI) are offering a joint, DfC funded, training programme to fully equip advisers to advise clients affected by welfare reform changes. 

The Department for Communities (DfC) is rolling out a package of measures to help the advice sector across Northern Ireland deal with the impact of Welfare Reform changes, including training support on welfare reform changes to frontline advisers located in generalist advice centres across Northern Ireland.

This programme is for advisers (staff and volunteers) in all Council funded frontline generalist advice offices - Citizens Advice and others. Funding for training costs is available for approved participants.

Training courses are being offered by Citizens Advice and the Law Centre throughout October - December 2016. Courses are available on:

  • Personal Independence Payment (including form completion)
  • Discretionary Support and Changes to Housing Benefit payments
  • Triage, home visits and identifying vulnerable clients
  • Overpayments, complaints, mandatory reconsideration & appeals procedure
  • The mitigations scheme under Welfare Reform
  • Universal Credit

For full details of each course, dates, costs and how to book, please download our training programme below:

Citizens Advice and Law Centre (NI) Welfare Reform training programme



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